Terms and Conditions
Last Updated: 01/09/2025
Please read these Terms and Conditions ("Terms") carefully before using the raineandco.uk website (the "Service") operated by Raine & Co Home Fragrance ("we", "us", or "our").
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.
Purchases
Before making a purchase, we encourage you to review your rights under the Sale of Goods Act 1979, the Unfair Contract Terms Act 1977, and the Consumer Rights Act 2015.
If you wish to purchase a product or service through the Service ("Purchase"), you may be required to provide specific information, such as your credit card number, billing address, and shipping details. You confirm that the information provided is accurate, and that you have the legal right to use any payment methods provided. We are not responsible for losses arising from the submission of incorrect or misleading information.
We may share your information with third parties where necessary to complete your purchase. We reserve the right to refuse or cancel an order for reasons including but not limited to product availability, errors in pricing or descriptions, and suspected fraud or unauthorized transactions. We are not liable for any loss or damage resulting from such cancellations.
Availability, Errors, and Inaccuracies
Our product and service offerings are continuously updated. Products or services on the Service may be mispriced, inaccurately described, or temporarily unavailable. We make no guarantees regarding the accuracy or completeness of information on the Service. We reserve the right to update or correct any inaccuracies at any time without notice.
Contests, Sweepstakes, and Promotions
Any contests, sweepstakes, or promotions ("Promotions") available through the Service may have their own set of rules, which are separate from these Terms. Please review the applicable rules and our Privacy Policy before participating. If there is any conflict between these Terms and the specific Promotion rules, the Promotion rules will prevail.
Accounts
When creating an account, you must provide accurate and complete information. Failure to do so may result in the suspension or termination of your account. You are responsible for maintaining the confidentiality of your password and for any activity under your account. Notify us immediately if you suspect any unauthorized access to your account. You may not use a username that is offensive, or that infringes on the rights of others.
Intellectual Property
The Service and its original content, features, and functionality are owned by Raine & Co Home Fragrance and protected by copyright, trademark, and other intellectual property laws. No part of the Service may be used without our prior written consent.
Links to Third-Party Websites
Our Service may contain links to third-party websites that are not owned or controlled by Raine & Co Home Fragrance. We are not responsible for the content or practices of any third-party sites, and we encourage you to review their terms and policies.
Termination
We may terminate or suspend your account at any time without notice for any reason, including a breach of these Terms. Upon termination, you will no longer have access to the Service. The provisions of these Terms, including intellectual property rights, indemnities, and limitations of liability, will survive termination.
Indemnification
You agree to indemnify and hold Raine & Co Home Fragrance, its employees, and agents harmless from any claims or damages arising from your use of the Service, including violations of these Terms.
Limitation of Liability
To the fullest extent permitted by law, Raine & Co Home Fragrance and its affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. This includes, but is not limited to, loss of profits, data, or goodwill, whether arising in contract, tort, or otherwise.
Disclaimer
The Service is provided "as is" without any warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted or error-free. We disclaim all warranties related to the accuracy, completeness, or reliability of the content provided through the Service.
Exclusions
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from or related to these Terms will be subject to the jurisdiction of the courts of England and Wales.
Changes to Terms
We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect. By continuing to use the Service after any revisions become effective, you agree to be bound by the updated Terms.
Privacy Policy and Cookies
Please refer to our Privacy Policy and Cookie Policy. By using the Service, you agree that these policies are part of these Terms.
Contact Us
If you have any questions regarding these Terms, please contact us at: melanie@raineandco.uk
Raine & Co happily accept returns
You need to contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
We don't accept exchanges or cancellations but feel free contact us if you have any problems with your order.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.